Although the COVID-19 pandemic presented a significant challenge in 2020, Duke Energy’s proactive response allowed our workforce to sustain daily operations while continuing to deliver strong safety results.
Duke Energy’s total incident case rate improved in 2020 to 0.33, the lowest in five years. Tragically, one employee was fatally injured and another suffered a life-altering injury. The company will lean on its industry-leading safety culture as it continues to strive for zero significant injuries.
To respond to the challenges created by COVID-19, the company quickly mobilized a cross-functional team to ensure the safety of our workforce and that we continued to provide essential power to our communities. The team took a systematic approach to limiting potential exposure to the virus and conducing testing and exposure tracking.
Duke Energy implemented workplace disinfection and social distancing practices and provided workers with personal protective equipment, following guidance from the Centers for Disease Control and Prevention. Employees also leveraged technology to minimize personal contact, including enabling nearly all customer care representatives to work from home helping to mitigate the spread of the virus. In all, the company implemented 20 new guidance procedures to help employees and leaders understand and adhere to COVID-19 safety measures.
Beyond implementing extensive workplace safety measures, Duke Energy provided resources and enhanced benefits to support our workers’ mental and physical health during this challenging year. For example, the company offered health care coverage for COVID-19 testing, wellness coaching and flexible paid time off. It also launched an in-house nurse response team to guide exposed employees through recovery and eventual return to work.
Duke Energy’s rigorous approach to health and safety will continue in 2021 as it looks for additional ways to support our workers, customers and communities.