2020 Highlights

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  • Exceeded our internal customer satisfaction metric target by nearly 15 percent.
  • Provided electric rates below the national average in all customer classes and all service areas for the seventh consecutive year.
  • Duke Energy and its Foundation provided more than $8 million to COVID-19 relief efforts, and more than $2 million was provided by the Duke Energy Foundation to social justice and racial equity organizations.
  • Our employees and retirees volunteered over 70,000 hours, mostly through virtual events.
  • Our economic development team helped attract nearly 18,000 new jobs and $9.1 billion in capital investment to our service territories.
  • Quickly put protocols in place to protect our employees and customers and moved approximately 18,000 employees to remote work.
  • Remained one of the electric utility industry’s top leaders in safety performance with a total incident case rate of 0.33.
  • Named one of America’s Best Employers for Diversity and one of America’s Best Employers for Women in 2020 by Forbes magazine.
  • Conducted more than 500 Pathways to Inclusion sessions for employees to share ways to make our workplace more inclusive.
  • Received a perfect score for the fourth year in a row on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index, earning inclusion on the organization’s list of Best Places to Work for LGBTQ Equality.

Challenges & Opportunities

  • Continue to engage with stakeholders to achieve positive outcomes on matters important to our communities.
  • Respond to the accelerating pace of industry transformation and use data, technology and insights to be more efficient and bring customers better value.
  • Foster a high-performance and inclusive culture built on strong leadership, safety, diversity and engaged employees.
  • Ensure transfer of knowledge from our workers nearing retirement to other employees.