Duke Energy is working proactively with local communities on more than 750 transmission projects. Projects range from new transmission line installations and rebuilding existing lines, to new substations, substation expansions, safety and security equipment, interconnection projects and pole replacements.
Customers have a desire to know what’s happening near their homes and in their communities. They want more specific and detailed information regarding those projects.
To provide customers more information, Duke Energy is communicating through multiple channels including letters, postcards, project-specific documents, face-to-face meetings with key stakeholders, project-specific websites, public meetings, interactive maps and dedicated telephone project hotlines. The company takes customer preferences regarding the route and aesthetics into account to the extent practical while designing the project.
In Polk County, Florida, Duke Energy is rebuilding a 19.9-mile, 230-kilovolt transmission line. In advance of construction, company representatives worked with local communities to minimize the impacts from construction such as traffic lane closures, noise and other potential inconveniences to property owners.
This type of collaboration is playing out continuously throughout the Duke Energy service territory and resulting in better education about projects for the public, improved understanding by the company of community interests, and fewer impacts to property, natural and cultural resources, communities and commerce.