Energy Efficiency Adapts to Evolving Needs

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Duke Energy has a long history of promoting energy efficiency – helping customers use energy more efficiently and wisely. This also helps the company avoid the need for new power plants.

The company exceeded energy efficiency goals by achieving a cumulative reduction in customer energy consumption of 20,656 gigawatt-hours (GWh) at year-end 2020 – equivalent to the annual usage of 1.72 million homes. Duke Energy also reduced cumulative peak demand by 6,957 megawatts (MW) at year-end 2020.

Customer satisfaction with Home and Energy products and services continues to be strong, and Duke Energy Carolinas leads the Southeast in energy efficiency for a fifth straight year, according to a new report from the Southern Alliance for Clean Energy.

The company is making it easier for customers to engage with it via a customer mobile app and a marketplace where customers can buy products and find programs that can help them save energy and money.

While 2020 was a very challenging year for many customers, schools in our service area used the opportunity to expand and update their facilities to be more energy efficient.

Indiana's Noblesville Schools took advantage of available rebates and upgraded lighting to LED flat panels in 10 schools and their administration building, which will result in an estimated 4 GWh saved.

And over the past four years, Wake County Schools in North Carolina submitted over 30 projects to improve how energy is used in the school system. Sixteen projects were finalized in 2020, resulting in 3.3 GWh saved.

As customers’ energy efficiency needs and expectations are changing, Duke Energy is evolving too to help customers save energy and money, plus benefit the environment.