Customer Assistance Programs Help Those in Need

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Helping customers in need with heating and cooling assistance programs has been a hallmark of Duke Energy for a generation. The company’s heating assistance programs include Share the Warmth in the Carolinas, Helping Hand Indiana, HeatShare Ohio and WinterCare Kentucky. To help with energy costs during extreme summer heat, the company offers Cooling Assistance in the Carolinas and the Energy Neighbor Fund in both the Carolinas and Florida.

Since Share the Warmth’s inception in 1985, Duke Energy has contributed more than $35 million to the program through Crisis Assistance Ministry and 85 other service agencies. The program is supported by Duke Energy’s customers, shareholders and employees. The Duke Energy Foundation matches all contributions dollar for dollar up to $500,000.

The Piedmont Natural Gas Share the Warmth program has contributed more than $3.7 million in customer and corporate donations since 2003 to Crisis Assistance Ministry and other organizations to help struggling residents in North Carolina, South Carolina and Tennessee.

Piedmont’s optional program rounds a customer’s monthly bill up to the nearest dollar – totaling no more than $12 a year – and donates the difference to help those in need in the community, regardless of their energy source or provider.

Since Share the Warmth’s inception in 1985, Duke Energy has contributed more than $35 million to the program through Crisis Assistance Ministry and 85 other service agencies.

These contributions are invaluable to those struggling to make ends meet, giving them the means to keep their heat on and families warm.

The company is always looking for new ways to help more customers in need. In December 2019, Duke Energy and the NFL’s Carolina Panthers teamed up to bolster contributions to Share the Warmth.

The partnership included game-day events, advertising and other outreach efforts including a text-to-give option allowing anyone who donates to receive an exclusive thank-you video featuring Carolina Panther players.

Plus, the Carolina Panthers Charities Fund contributed $1,000 per quarterback sack in December and guaranteed a minimum of $15,000 – the grand total was $15,000.