As of year-end 2018, customer energy consumption and peak demand were reduced by more than 16,700 gigawatt-hours and 5,900 megawatts, respectively.
Customers benefited from electric rates below the national average in all customer classes and all service areas for the fifth consecutive year.
Installed 1.6 million smart meters in 2018. To date, more than 62 percent of our customers now have smart meters. Smart meters provide real-time information that enables customers to make better decisions about their energy usage.
During 2018, the Duke Energy Foundation contributed $31.6 million to our communities, and our employees and retirees volunteered 126,000 hours.
Developed a human rights policy to clearly articulate and demonstrate our respect for international human rights principles.
Challenges & Opportunities
Respond to the accelerating pace of industry transformation and use data, technology and insights to bring customers better value.
Continue our investments to create a smarter, greener energy grid that is also more resilient and better prepared for severe weather events.
Continue to engage with stakeholders to identify positive outcomes to issues important to our communities.