As of year-end 2017, customer energy consumption and peak demand were reduced by more than 14,400 gigawatt-hours and 5,300 megawatts, respectively.
Customers benefited from electric rates below the national average in all customer classes and all service areas for the fourth consecutive year.
Deployed 1.2 million smart meters in 2017, bringing the number of customers who have smart meters to 40 percent. Smart meters provide real-time information that enables customers to make better decisions about their energy usage.
During 2017, the Duke Energy Foundation invested $33.2 million to support our communities, and our employees and retirees volunteered over 115,000 hours.
Piedmont Natural Gas was designated a 2017 “Most Trusted Brand,” “Utility Customer Champion” and “Utility Environmental Champion” by natural gas utility customers through polling conducted by Cogent Reports.
Challenges & Opportunities
Enhance the customer experience and relentlessly pursue our goal of achieving and sustaining top quartile customer satisfaction.
Invest $25 billion during 2017-2026 to create a smarter, greener energy grid that also will be even more reliable and resilient during severe weather events.
Continue to work with stakeholders to identify positive outcomes to issues important to our communities.