2017 Highlights

  • As of year-end 2017, customer energy consumption and peak demand were reduced by more than 14,400 gigawatt-hours and 5,300 megawatts, respectively.
  • Customers benefited from electric rates below the national average in all customer classes and all service areas for the fourth consecutive year.
  • Deployed 1.2 million smart meters in 2017, bringing the number of customers who have smart meters to 40 percent. Smart meters provide real-time information that enables customers to make better decisions about their energy usage.
  • During 2017, the Duke Energy Foundation invested $33.2 million to support our communities, and our employees and retirees volunteered over 115,000 hours.
  • Piedmont Natural Gas was designated a 2017 “Most Trusted Brand,” “Utility Customer Champion” and “Utility Environmental Champion” by natural gas utility customers through polling conducted by Cogent Reports.

Challenges & Opportunities

  • Enhance the customer experience and relentlessly pursue our goal of achieving and sustaining top quartile customer satisfaction.
  • Invest $25 billion during 2017-2026 to create a smarter, greener energy grid that also will be even more reliable and resilient during severe weather events.
  • Continue to work with stakeholders to identify positive outcomes to issues important to our communities.