Patience and friendliness come naturally to Felix Del Rosario, making him an expert at helping customers resolve complicated problems. Felix joined Duke Energy in 2003, and says he’s “enjoyed every minute of it.”

Although he’s lived in North Carolina for years, Felix was born and raised in the Dominican Republic. His ability to communicate fluently with both English- and Spanish-speaking customers, addressing complex situations with distinct cultural and linguistic nuances, is invaluable.

Using our differences to help customers isn’t new to Duke Energy. The company has a number of employee resource groups to strengthen the bond between employees – recognizing our employees are a pretty diverse group, too.

In the past, Del Rosario served as the president of Duke Energy’s Latinos Energizing Diversity @ Duke, or L.E.D. He now serves as an adviser to the group.

“It’s important that we can come together as employees and celebrate our diversity as a company,” he said. “The company’s employee resource groups are a great way to build on how we are different, but we all share a common goal of making the company successful.”