Performance Excellence: Doing business better
Even the very best companies have room for improvement. That’s the idea behind Performance Excellence, Duke Energy’s continuous improvement discipline.
Performance Excellence equips employees with the tools and techniques they need to find opportunities for business improvement and develop sustainable solutions — resulting in increased efficiency, reduced costs and ultimately better business results.
Performance Excellence stems from the Lean Six Sigma body of knowledge — a set of principles, tools and techniques for improving the operating performance of any business.
During 2012, Duke Energy refined and adapted Lean Six Sigma thinking to the newly combined company’s mission, values and priorities, including achievement of our merger commitments.
Combining continuous improvement practices from both companies, we set out to improve safety and operational performance, enhance employee productivity and engagement, manage rising costs and increase customer satisfaction.
That work continues in 2013, with formal training programs under way, and improvement plans being developed and put into practice throughout the company.