With arctic cold snaps and summer heat waves, energy use can vary greatly from month to month. Sometimes, customers have questions about their bills and whether they’re really using that much electricity.
That’s where Adrianna Morales comes in. As one of our customer service team leaders in Raleigh, North Carolina, Morales puts her people skills to work each day – listening, explaining and providing guidance to customers who are concerned about their energy bill.
“Often times, it’s showing customers the many tools available to help them,” said Morales, who serves both English- and Spanish-speaking customers. “It’s a good opportunity to educate them on how their energy habits are affecting their bill. In some cases, it’s just listening to the customer.”
There is no “one size fits all” response. Morales said that only by talking and listening can she steer customers in the right direction. She helps customers better understand their electric usage and the steps they can take to be more energy efficient on a daily basis.