A Smarter, Stronger Grid:
Benefiting Customers

Duke Energy is rapidly upgrading and strengthening its largest-in-the-nation “electric grid” – the power lines, substations, meters and other equipment that help deliver electricity from power plants to customers.

The company is investing $25 billion in a 10-year grid modernization plan that will save energy, give customers more control over their electricity use, reduce power outages, accommodate additional solar energy, and lay the groundwork for energy storage and other new technologies.

The plan includes initiatives to “harden” the grid against extreme weather, such as hurricanes, by elevating substations in flood-prone areas, replacing and strengthening utility poles, and relocating vulnerable overhead power lines underground.

Duke Energy is rapidly upgrading and strengthening its largest-in-the-nation “electric grid” – the power lines, substations, meters and other equipment that help deliver electricity from power plants to customers.

Additionally, we are working toward proactively predicting equipment failures before they happen so that equipment can be replaced, and unplanned outages avoided.

The plan also includes installation of advanced technologies that can better detect a power outage and pinpoint its cause, such as a damaged power line or equipment failure. Once problems are located on the power grid, these systems automatically trigger remote switches to immediately isolate the problem and reroute electricity around the trouble spot using other nearby power lines – greatly reducing the number of customers impacted.

These technologies will also help Duke Energy provide more accurate power restoration time estimates to customers during outages.

Another key part of the plan: digital “smart” meters that help customers save electricity and money.

Duke Energy replaced nearly all of its Ohio customers’ aging analog meters with the first generation of smart meters earlier this decade.

Similar meter replacement programs, now with even more advanced smart meters, are underway or planned for Duke Energy customers in Indiana, Kentucky, North Carolina, South Carolina and Florida, with targeted completion in all states by 2022.

Smart meters give customers easy online access to detailed information about their household electricity use – including daily and hourly consumption data – so they can adjust their usage to save energy and money.

The meters also enable Duke Energy to:

  • Remotely turn power on for new customers, eliminating the need for customers to wait for a Duke Energy technician to come to their home or business;
  • Provide new payment options such as prepaid energy services and customized due dates.

Smart meters give customers easy online access to detailed information about their household electricity use so they can adjust their usage to save energy and money.